Politique d’expédition
Quantum Lux Pickleball Shipping Policy
At Quantum Lux Pickleball, we aim to make your shopping experience smooth and reliable. Please review the details below so you know what to expect when placing an order with us.
Order Processing
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Orders are prepared for shipment within 1 to 2 business days of purchase.
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Orders placed on weekends or holidays will be handled on the following business day.
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If we encounter any issues that may delay your order, we’ll reach out using the contact information provided at checkout.
Shipping Method
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All orders are shipped using standard expedited service.
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Once an order has been placed, the shipping method cannot be changed.
Estimated Delivery Time
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Most orders arrive within 2 to 4 business days.
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In certain cases — such as weather events, carrier delays, or logistical disruptions delivery may take 7–10 days.
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Quantum Lux Inc. is not responsible for delays caused by carriers or events outside our control.
Shipping Costs
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Shipping fees are calculated based on order weight and shipping destination.
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All shipping costs will appear at checkout before you complete your order.
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Any applicable taxes, duties, or additional fees charged by your local authorities are the customer’s responsibility.
Order Tracking
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When your order ships, you will receive an email containing your tracking number.
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You can follow your shipment through the carrier’s online tracking tool.
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If you have difficulty locating your package, our support team is happy to help.
International Shipping
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Quantum Lux Pickleball ships internationally.
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Delivery times vary depending on the destination and customs processing.
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Customers are responsible for any import duties, taxes, or customs clearance charges.
Order Changes & Cancellations
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If you need to adjust or cancel your order, please contact us as soon as possible at management@quantumluxintl.com.
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We’ll do our best to accommodate the request.
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Once an order has shipped, we are unable to modify or cancel it.
Damaged or Lost Packages
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If your package arrives damaged or appears lost in transit, notify us within 48 hours.
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Please include photos or videos of any damage to help us assess the issue.
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After review, we will send a replacement or issue a refund, depending on the situation.
Address Accuracy
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Please ensure that the shipping address entered at checkout is complete and correct.
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Quantum Lux Pickleball cannot be held responsible for delayed or undelivered orders due to incorrect addresses provided by the customer.
Policy Updates
This shipping policy may be updated at any time without prior notice. The most current version will always be available on our website.
For any questions or support, please contact us at management@quantumluxintl.com
Thank you for choosing Quantum Lux Pickleball - we appreciate your business!
